REPAIRS – TERMS AND CONDITIONS
PLUS GUARANTEE AND POSTAGE INFORMATION
In the nineteen-sixties, when I was a young man, I worked for a radio and television company as a service engineer. I went to college for five years and passed the City and Guilds Radio and Television Serving Exam. I then worked for a marine electronics company repairing radar, sonar, echo sounders, VHF and HF ship to shore communications equipment, and just about anything else they threw at me. I’m also a licensed radio amateur, my call sign is G4NSJ. But, apart from that, radio was and still is my hobby. Why am I telling you all this? Because I want you to know that I do have some knowledge of valve radios – over fifty years experience, in fact. I do have to be business-like if you are giving me money in return for a restored radio or a radio repair, that’s why this page is here. You don’t want to be ripped off, and I don’t want to be left out of pocket. So, here are a few rules by which you and I will abide…
MY CUSTOMER CARE POLICY
The most important aspect of my business is customer satisfaction. A satisfied customer will recommend me to friends and family and, hopefully, I’ll get more repair work as a result. Part of my customer care policy is to provide an online progress report on radios in for repair. Rather than be left in the dark, wondering what’s happening to your treasured radio, you can check the progress of your radio online. As far as I’m aware, this online service is unique to The Radio Workshop.
Please don’t hesitate to email or phone me if you have any questions. I’m in the workshop all day every day during the week, apart from the odd occasion when I pop out to the local corner shop for some milk. I’m here to help and I welcome your emails and phone calls. No matter how small or trivial you think your question might be, contact me and we’ll talk about it.
SAFETY – AC/DC RADIOS
For safety reasons, I disconnect and isolate gram or pick up sockets on the rear of the AC/DC types of restored radios. I use class X or class Y safety capacitors where necessary – now class X1 X2 Y1 Y2 etc. I also disconnect and isolate high impedance extension speaker sockets where they are connected directly to the HT rail. These changes are purely for safety reasons and are not permanent and in no way have a detrimental effect on the radio or devalue the radio.
IMPORTANT GUARANTEE INFORMATION
Guarantees are not transferable. If you sell the radio, the guarantee becomes null and void.
IF YOU BRING YOUR RADIO TO ME TO BE REPAIRED
If you bring your radio to me for repair, I will locate the faults and tell you roughly how much it will cost you for me to put it right. If you’d like your radio serviced, click HERE for my full service procedure. If you simply want your radio fixed, I will replace the valve or other faulty component to get the radio working again. Having said that, I will not give the radio back to you in a dangerous condition.
MY GUARANTEE ON REPAIRED RADIOS
Radios that I have repaired for you will carry a one year guarantee against the repair I have carried out. Having said that, I take pride in my work and, if your radio packs up a month or so after the guarantee has run out, and it’s down to my workmanship, I’ll fix it free of charge. That’s the way things were in the good old days.
The guarantee is not transferable. If you sell or pass the radio on to someone else, the guarantee becomes null and void.
In the event of your radio developing a fault, you will return the radio to me and collect the radio from me at your own expense – this includes postage charges both ways. For further information see my guarantee.
PRICING OF REPAIRS
Unlike some radio engineers, I don’t charge by the hour. So, how do I price a repair? I work out the overall price on the aggregate of the replacement parts, the time the repair takes and the complexity of the faults. This may sound terribly un-businesslike, but it’s fair and it works very well. What I will not do, unlike some engineers, is cost the price of the repair work according to the value of the radio. If you check out other restorers in the UK, you will find that my prices are way below theirs. Please don’t be put off by this. I charge a fair price for a good job. Other restorers may also do a good job, but some seem to think that customers have unlimited funds!
KEEPING PRICES DOWN
I work from home, which has several advantages. Firstly, I’m in my fully-equipped workshop most of the time so you can bring your radio to me at a time which suits you. Secondly, even out of office hours, I’m here to answer the phone and reply to emails. But the biggest advantage of working from home is that I don’t have to pay rent and rates on a shop. It’s all very well to have a shop, but someone has to pay the rent and rates and insurance and… and that someone is the customer. My business strategy is simple – I can keep my prices low because my overheads are low.
I cannot guess at an estimate over the phone or by email if I haven’t seen the radio and checked it over. Once I have checked the radio and discovered the faults, I will advise the customer of the approximate cost of the repair before going ahead with the work. Please bear in mind that I can’t always give the exact cost because, very often, other faults will become apparent once I’ve got the radio working. Where possible, I will send estimates by email so that both the customer and I have the estimate in writing. If the customer does not have an email address, I will post the estimate. Please be aware that an estimate to repair or restore your radio will not include the cost of repairing or restoring the cabinet – unless otherwise stated. During a radio repair or restoration, I will give the cabinet a quick clean and polish as part of the service procedure. However, full cabinet restoration, including speaker cloth replacement, is a separate issue.
PLEASE NOTE… I never include the cost of post and packing when giving an estimate. Return post and packing has nothing to do with the estimate and is costed separately.
I accept payments by PayPal, cash, bank transfer or postal order. Payment must be made in cash if you are collecting a restored or repaired radio in person. Payment can be made via PayPal, bank transfer or Postal Order, prior to your collecting or my posting your radio back to you. I can now email you an invoice for your repair as PayPal now accept credit card payments, even if you don’t have an account with them.
If you are unable to collect your radio on completion of the repair work, and it is likely to remain with me for several weeks, I will require payment on completion of the work.
WHAT HAPPENS IF YOU DON’T PAY ME?
If you don’t pay me for the work I’ve done, you won’t get your radio back. That’s fair, isn’t it? If you don’t collect your radio within three months after I’ve repaired it and I’ve notified you that it is ready for collection, I will dispose of it as I think fit. I have to do this because I just don’t have the space to store repaired radios for months on end. Hopefully, you’ll pay for and collect your radio and we’ll both be happy.